Can I change my mind about the color choice after I've submitted the survey?
We understand that preferences may change. As long as the survey deadline has not passed (mid November), you’ll have the flexibility to update your colour choice. Just make sure to do so within the specified timeframe to ensure we can accommodate your request.
Last updated: October 11, 2023 21:12
When can I expect to receive my watch?
We are committed to delivering your watches as efficiently as possible and production has started. We are aiming to dispatch all orders in the first week of December.
Last updated: October 11, 2023 21:14
I missed the Kickstarter campaign. Can I still order a watch?
Yes, you can use the pre-order store to order a watch and add-ons.
Last updated: October 11, 2023 21:21
How can I stay updated on the project's progress and news?
We’ll continue to provide updates on the project’s progress through Kickstarter updates and our social media channels. Make sure to follow us on @nullarborwatch on Instagram and Facebook for most up to date news.
Last updated: October 11, 2023 21:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.